Q: How do I turn my system off?
A: Enter your 4 digit code + off (1 Key)
Q: How do I arm my system?
A: Enter your 4 digit code (2 Key) or Stay (3 Key) if staying in house.
Q: How do I turn chime mode on/off?
A: Enter your 4 digit code + chime (9 Key)
Q: What do i do in case of a false alarm?
A: Call the monitoring service at 1-800-230-6975. You will have to give them the pass code/password to cancel dispatch.
Q: How do I make changes to my account?
A: Call DEPS Monday- Friday between 8am-5pm at (252)939-9500. You will need your pass code/password. You can also send a fax to (252)523-6464 or send an email.
Q: How do I test my alarm system?
A: 1. Call Security Central, (your monitoring company) and put your system in test. You will need your pass code to do this. Their number is 1-800-230-6975.
2: Set your Alarm the same way you would when you go to bed at night or leave for the day.
3. Open a door or window to set the alarm off.
4. Call Security Central back to check that they received signals and to take your system back out of test.
Q: How do I test my cell backup?
A: No need to. Once a month a test signal is sent in from your backup to Security Central. If your cell backup is not working they will contact us. We in return will contact you.
